Honestly I wish someone would have warned me in advance. Im truly trying to help people, especially with all the pre-orders they sell! I have never honestly in my life had such terrible customer service. They lied to me straight out the gate saying dolls I ordered were preorders when they weren't - an I proved it with screenshots. To which they then tried to play it off as a "glitch" Scolded me for messaging them at an "unreasonable" time ( when they ship internationally ) and that they will not reply to anymore messages sent at unreasonable times.

The shipping date they gave me - they took a month from that to even ship out HALF my order. They promised to change part of my order, as my sister had already received one of the dolls on her birthday - because their order was a month late! They agreed, and then sent out the original doll anyway and said over and over it was the doll I agreed too. Why would I swap a doll for the same doll? I sent them screenshot after screenshot of proof of them confirming. Just would not acknowledge them. They would not give me the address for a return for exchange for 11 days. Then said when I did return it that it was outside the 14 day return window! Keep in mind they still hadn't sent half of my order! Which they allege is "stuck in customs" - this is 2 months from the promised shipping date now and they still haven't sent out the other half of my order, or exchanged the doll.

They accidentally admitted they had received the returned doll. An then they forgot they admitted to that. And then tried to pretend they hadn't received anything back whatsoever. Not realizing I had tracking. They then admitted they did have my returned doll but that it was outside the return window and they didn't know it was mine ( I had put my order number, address and what doll it needed to be exchanged for inside the parcel )

When I told them that its now over 2 months from when you promised to ship the order, An I still don't have my correct order and if they don't agree to send them out I will have to contact my bank for a refund. They said they would not send me anymore of my order and they would be keeping both dolls until I "withdraw" my "financial threats" they said if I tell anyone about these emails or share them they will report me for blackmail and extortion and "Legal action" against me will commence for breaking "GDPR" rules. They said they will contact the police on me for theft and being in possession of stolen goods ( for wanting a refund for something I don't have ) and will send debt collectors to my house. That they will be filing charges against me and reporting me to "actionfraudonline" as well as contacting my bank to let them know im making "extortion attempts"

All because I wanted what I ordered over 2 months ago.

Please just order elsewhere and dont go through the hassle. I know they have some amazing dolls - especially if you in the uk they seem to have them first - but just find them elsewhere.

Updates for June 2023! Many thanks to all who contributed. If you contributed and I didn’t mention you, please DM to be added. Cheers!